Terms of service.


Welcome to VWell Wellbeing Studio. By booking a class, workshop, or service with us — whether online or in person — you agree to the following Terms & Conditions. Please read them carefully.

1. Bookings & Payments

  • All classes, workshops, and services must be booked in advance via our booking platform (Momence).

  • Payment is required at the time of booking to secure your place.

  • We accept online payments via trusted providers such as Stripe and PayPal.

2. Cancellations & Refunds

  • You may cancel a class up to 6 hours before the start time to receive a class credit.

  • Late cancellations or no-shows are non-refundable.

  • For workshops or special events, at least 48 hours' notice is required for a credit or refund (subject to discretion).

  • We reserve the right to cancel or reschedule a class or event. In such cases, a full refund or credit will be offered.

3. Memberships & Packages

  • Memberships are billed monthly and can be managed through your Momence account.

  • It is your responsibility to ensure your payment details are up to date.

  • Cancellations must be made at least 48 hours before your next billing date to avoid being charged for the following month.

  • Unused classes in class packs do not roll over unless otherwise stated.

4. Health & Safety

  • By participating in any VWell class or event, you confirm that you are fit to take part and have disclosed any relevant health conditions to your instructor.

  • It is your responsibility to follow instructor guidance and modify movements where needed.

  • If you are pregnant or postnatal, or have any health condition please notify us before participating.

5. Studio Etiquette

  • Please arrive on time. If you are more than 10 minutes late, we may not be able to allow entry.

  • Do not arrive and enter the studio more than 15 minutes before the start time of your booked class or you may be asked to wait outside. This allows the instructor time to prepare for their class without disruption.

  • Mobile phones should be silenced during classes.

  • Please clean your equipment after use and respect the space and others in the studio.

6. Liability

  • VWell Wellbeing Studio and its instructors are not liable for any injury or loss sustained while participating in any of our classes, either online or in person.

  • You participate at your own risk and should seek medical advice if unsure about your ability to exercise.

7. Online Classes

  • You are responsible for ensuring a safe environment at home.

  • We recommend having sufficient space, a non-slip surface, and any equipment required.

8. Changes to Terms

We may update these terms from time to time. Any changes will be posted on our website and will take effect immediately.

9. Contact Us

If you have any questions or need support, please contact:
📧 victoria@vwell.co.uk